The Spinal Cord Hotline
Your Direct Connect to the Spine Reimbursement Experts
The Business of Spine operates a hotline service called The Spinal Cord, staffed by Certified Professional Coders and spine specialists who are considered experts in national coding guidelines. This service offers real-time, live support to physicians, spine industry professionals and spine implant manufacturers, with regard to spine coding, collections, and reimbursement issues. In addition, this service also supplies EOB analysis, documentation review, coding advisories and reimbursement alerts.
Hotline call packages for practices include options to pre-purchase a specified number of calls at reduced rates, individual calls charged per instance at a flat rate per case reviewed, or monthly corporate packages. The coding hotline is open during standard business hours, and routinely provides same-day response.
Individual Hotline Requests
- May be accessed by Physicians or their designated Staff
- May be used for surgery or spinal injection procedures
- Information may be faxed, mailed or emailed for review
- Payment required at time of request prior to service via credit card payment or prepaid by check
- No contract is required
Hotline Call Packages
- Hotline Call Packages require a completed contract and prepayment at onset
- May be accessed by Physicians or their designated Staff
- May be used for surgery or spinal injection procedures
- Information may be faxed, mailed or emailed for review
- Claims may be submitted one at a time or in multiples over a one year period
- Package must be prepaid & used within 12 months
- No refund provision for unused portions
*If you are in the implant industry and are interested in this service, please access "The Spinal Cord Hotline" section under the "Industry Services" tab as it will contain information that is specific to spinal implant manufacturers.
For more information or to make a purchase, please contact us by phone at (866) 859-7759 or email us at contact@thebusinessofspine.com.